PRIVACY POLICY

Last Updated: 22-August-2026

eCAPS Computers India Private Limited (“Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

We are an India-based technology distributor and value-added distributor providing software licences, cybersecurity solutions, networking products, IT products, technology solutions and related services from various technology manufacturers, publishers and brands.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, contact us, request a quotation, purchase or enquire about products, register for events, become a partner, communicate with us or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable to our activities.

1. About Us

Company Name: eCAPS Computers India Private Limited
Brand Name: eCAPS
Website: www.caps.in
Email: manoj@caps.in
Telephone: 0422 4383338
Registered Office: 123 Ramalingam Colony, Coimbatore 641043

For any privacy-related questions, requests or complaints, please contact us using the details above.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

A. Contact and Business Information

This may include:

Name
Company name
Designation
Business email address
Telephone/mobile number
Business address
City and state
Country
Professional information
Information provided through business enquiries

B. Customer and Partner Information

Where you interact with us as a customer, reseller, system integrator, channel partner or technology partner, we may collect:

Company details
Contact person details
Partner registration information
Business requirements
Products and solutions of interest
Purchase and quotation information
Contractual information
Order information
Licence information
Renewal information
Support-related information

C. Software Licence Information

When you purchase or request software licences, we may collect information necessary to:

Process the order
Register the licence
Activate the software
Provision subscriptions
Process renewals
Provide technical support
Validate software entitlement
Communicate with the relevant software manufacturer or publisher

Such information may include the customer’s name, organisation name, email address, telephone number, licence information and other information required by the relevant software vendor.

D. Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website
Approximate location derived from IP address
Website usage information
Cookies and similar technologies

E. Communication Information

We may retain information contained in communications with us through:

Email
Telephone
Website enquiry forms
Contact forms
Online meetings
Support requests
Partner communications
Other business communication channels

 

3. How We Collect Personal Data

 

We may collect personal data:

Directly from you
When you submit an enquiry through our website
When you request a quotation
When you purchase products or software licences
When you register as a partner
When you contact our sales or support teams
When you subscribe to our newsletters
When you participate in events, webinars or campaigns
When you communicate with our employees or representatives
From authorised representatives of your organisation
From our technology vendors and business partners where appropriate
From publicly available business sources
Automatically through cookies and website technologies

Where reasonably practicable, we will collect personal data directly from you.

4. Purpose of Collecting Personal Data

 

We may collect and process personal data for legitimate business and commercial purposes, including:

Responding to enquiries
Providing product information
Preparing quotations
Processing orders
Supplying software licences
Registering and activating software licences
Processing subscription and licence renewals
Providing technical and commercial support
Managing customers and channel partners
Managing reseller and distributor relationships
Providing cybersecurity and networking solutions
Processing invoices and payments
Managing contracts and commercial relationships
Communicating about products and services
Conducting product demonstrations
Organising events and webinars
Sending marketing communications where permitted
Improving our website and services
Maintaining business records
Preventing fraud and misuse
Maintaining information security
Complying with applicable laws and regulatory requirements
Establishing, exercising or defending legal rights

We seek to collect and process only such personal data as is reasonably necessary for the relevant purpose.

 

5. Software Vendors and Technology Manufacturers

 

We are a distributor/value-added distributor and may distribute products and software licences supplied by third-party technology companies, manufacturers, publishers and software vendors.

For certain products, it may be necessary to share customer or partner information with the relevant manufacturer, publisher, software vendor, distributor or authorised technology partner.

This may be required for:

Licence registration
Licence activation
Subscription provisioning
Software entitlement verification
Technical support
Product updates
Warranty or support services
Renewal processing
Customer success activities
Compliance with vendor licensing requirements

The relevant software vendor or technology manufacturer may process personal data in accordance with its own privacy policy and terms.

Where appropriate, customers should review the privacy policy of the relevant technology vendor.

6. Disclosure of Personal Data

 

We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

Software manufacturers and publishers
Cybersecurity vendors
Networking and IT product manufacturers
Technology distributors
Authorised resellers
System integrators
Channel partners
Cloud service providers
Hosting providers
CRM providers
Email and communication service providers
Payment service providers
Logistics and delivery providers
IT and cybersecurity service providers
Professional advisers
Auditors
Legal advisers
Government authorities and regulatory bodies where legally required
Other service providers supporting our business operations

We do not sell or rent personal data to third parties for their independent commercial use.

 

7. Sharing Information with Channel Partners

 

As part of our distribution business, we may work with authorised resellers, system integrators, managed service providers and other channel partners.

Where necessary to fulfil an enquiry, quotation, order, implementation, support request or other business requirement, relevant business contact information may be shared with an appropriate channel partner.

We will seek to limit the information shared to what is reasonably necessary for the relevant business purpose.

8. Marketing Communications

We may use your contact information to provide information about:

Cybersecurity solutions
Software products
Networking products
New technology
Product updates
Promotions
Special offers
Events
Webinars
Training programs
Partner programs
Industry developments

Where consent is required under applicable law, we will obtain the required consent.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in the relevant communication; or
Contacting us at : info@caps.in

Please note that even if you opt out of marketing communications, we may continue to send transactional or service-related communications necessary for an existing business relationship.

9. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to improve website functionality, security and user experience.

Cookies may help us:

Remember preferences
Understand website traffic
Analyse website performance
Improve website content
Monitor website security
Understand marketing campaign performance

We may use third-party analytics, advertising or marketing technologies where applicable.

You can manage or disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

10. Third-Party Websites

Our website may contain links to third-party websites, including:

Software vendors
Cybersecurity manufacturers
Networking manufacturers
Technology partners
Reseller portals
Payment providers
Other external websites

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the applicable privacy policy of any third-party website before providing personal data.

11. Data Security 

We take reasonable security measures to protect personal data against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Modification
Destruction
Other unauthorised processing

Depending on the nature of the information and our business requirements, security measures may include:

Access controls
Authentication mechanisms
Password protection
Encryption where appropriate
Network security
Monitoring
Backups
Security policies and procedures
Employee awareness and training

However, no electronic transmission or storage system can be guaranteed to be completely secure.

 

12. Data Retention

 

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required under applicable law.

We may retain information for purposes including:

Customer and partner relationship management
Software licence management
Contract management
Accounting and taxation requirements
Legal and regulatory compliance
Dispute resolution
Fraud prevention
Security purposes
Enforcement of contractual rights

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, subject to applicable legal and regulatory requirements.

13. Personal Data of Employees and Representatives of Businesses

 

Our business customers and partners may provide us with personal data relating to their employees, representatives, procurement teams, IT teams, finance teams or other authorised personnel.

Where such information is provided to us in connection with a business relationship, we may process it for the purposes described in this Privacy Policy.

The organisation providing such information is responsible for ensuring that it is authorised to provide the information to us where required by applicable law.

14. Children’s Personal Data

 

Our website and services are primarily intended for businesses and professional users.

We do not knowingly seek to collect personal data from children for the purpose of providing our business services.

If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can take appropriate action.

15. Your Privacy Rights

 

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal data, including rights to:

Obtain information about how your personal data is processed
Request access to personal data held by us
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding our processing of personal data
Nominate another individual to exercise rights on your behalf, where permitted by applicable law

Requests may be submitted to:

Privacy Contact: Manoj
Email: manoj@caps.in

We may need to verify your identity before processing certain requests.

16. Withdrawal of Consent

 

Where we process personal data based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain products, services or communications where the relevant processing is necessary for that service.

17. Grievance Redressal

If you have any concerns regarding the processing of your personal data, you may contact our Grievance Officer/Privacy Contact.

Email: manoj@caps.in
Phone: 0422 4383338
Address: 123 Ramalingam Colony, Coimbatore 641043

We will review and address privacy-related grievances in accordance with applicable laws and our internal procedures.

18. International Data Transfers

Some of our software vendors, technology partners, cloud service providers and other service providers may operate outside India.

Depending on the products and services involved, personal data may therefore be processed or stored outside India.

Where personal data is transferred or processed outside India, we will take reasonable steps to comply with applicable Indian data protection requirements.

The actual countries involved may vary depending on the software vendors, technology partners and service providers used by us.

19. Data Breach and Security Incidents

If we become aware of a personal data breach or security incident involving personal data, we will assess and respond to the incident in accordance with applicable laws and regulatory requirements.

Where notification is required, we will take reasonable steps to notify the relevant individuals and authorities as required by applicable law.

20. Business Transactions

 

If our business is involved in a merger, acquisition, restructuring, sale of assets, investment, transfer of business or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law.

Any such transfer will be handled in accordance with applicable privacy and data protection requirements.

21. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in:

Our business operations
Products and services
Technology
Software vendors
Data processing practices
Applicable laws and regulations

Any updated Privacy Policy will be published on this website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights or wish to raise a privacy-related grievance, please contact us.

eCAPS Computers India Private Limited

Email: manoj@caps.in
Telephone: 0422 – 4383338
Address: 123 Ramalingam Colony, Coimbatore 641043
Website: www.caps.in

Last Updated: 22th August 2026