Modification of Terms 

CAPS reserves the right to change the terms and conditions under which services are offered through the website.

Privacy Policy

The User hereby consents ,expresses and agrees that he has read and fully understands the privacy Policy of CAPS in respect of the website.

 

Disclaimer of Warranties/Limitations of liability

 

We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the CAPS Services provided to you under this Agreement. We do not and cannot warrant that CAPS will operate without errors, or that any or all CAPS Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that we and our  directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to CAPS, including loss of profits, revenue, attorney fees, data or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of CAPS and its affiliates exceed the amounts paid by you for the services provided to you through CAPS. 

 

 

Licence and Ownership

Any and all intellectual property rights  associated with the Web Site and its contents  are the sole property of CAPS, its affiliates or third parties. The Content is protected by Intellectual Property and other laws both in India and other countries. Elements of the Web Site are also protected by trade name, trade secret, unfair competition, and other laws and may not be copied or imitated in whole or in part. All customised graphics, icons, and other items that appear on the Web Site are trademarks, service marks or trade name  of CAPS, its affiliates or other entities that have granted CAPS the right and licence to use such Marks and may not be used or interfered with in any manner without the express written consent of CAPS. Except as otherwise expressly authorised by these Terms of Use, You may not copy, reproduce, modify, amend, lease, loan, sell and/or create derivative works from, upload, transmit, and/or distribute the Intellectual Property of the Web Site in any way without CAPS’s prior written permission or that of an appropriate third party. Except as expressly provided herein, CAPS does not grant to You any express or implied rights to the Intellectual Property of CAPS or that of any third party.

 

 

Return and Refund  Policy

REFUNDS RULES

a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.

b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.

c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.

d. When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.

e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.

f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.

g. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.

h. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.

i. Once qualified, the refunds are applied to the original payment option.

j. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.

k. Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.

l. Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.

PRODUCTS DAMAGED DURING THE TRANSIT

a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within  hours of receipt of the product.

b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within  hours of receipt of the product.

c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.

ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.

b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows:

email at info@capc.in

EXEMPTIONS

a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:

a. the product purchased is sale items or promotional items (discounts, giveaways, etc.).

b. if the product has been used or opened.

c. the products are not in the same condition as when they were delivered.

d. misused the product in a way that caused the problem.

e. You knew or were made aware of the problem(s) with the product or service before you purchased it.

f. Gifts or free services.

g. the product is broken, tampered or damaged.

h. the product is returned after the return window is closed or the Refund Period expires.

 

CANCELLATION PROCEDURE

The request for cancellation of the products can be made in the following manner:

The products can be returned only if its received damaged or a different product is sent other than ordered.

Digital products or Software Licence cannot be returned unless otherwise the product delivered is other than ordered.

You are eligible to return the product only if  you return the products in the same condition in which You received them.

Pack the product properly and label the product with the order number, return address and Your address.

The product shall be returned in its original packaging.

We do not accept liability for packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.

Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.

The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.

On receipt of the returned product, We will test it to identify the fault You have notified Us.
A copy of the receipt or invoice shall be attached along with the returned product.
You will receive an email or SMS notification at Your email address or mobile number provided to Us.

SHIPPING COST

a. We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.

PRODUCTS CONTAINING YOUR DATA
In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.

RESPONSE TIME

a. Refunds are normally processed within Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within Business Days after checking the veracity of the refund request.

The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.

11. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by sending a mail to info@caps.in

12. REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws..

Governing Law

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India.

Arbitration

If any dispute arises between You and Platform during Your use of the Website or Your dealing with the Platform in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Platform. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Coimbatore, Tamilnadu. 

Contact information

+91 422 2205-100

info@caps.in